FAQs
Ordering
Q: How do I place an order?
A: To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase. Delivery will take 4 to 7 days to arrive.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team as soon as possible for assistance.
Q: How can I track my order?
A: After your order is shipped, you will receive a tracking number via email. Use this number to track your shipment on our website or the courier's tracking page.
Q: What should I do if my order is delayed?
A: If your order is delayed, please contact us on our WhatsApp number or email us on our contact form with your order number, and we will assist you in locating your shipment.
Shipping
Q: How does shipping work?
A: We offer free shipping on all products. Once your order is placed, it will be shipped directly from our factories overseas to your address with FEDEX, they will send you an email with a import duty invoice. You can also request a card machine to swipe on delivery.
Q: How long will it take to receive my order?
A: Shipping times vary depending on your location. Typically, orders are delivered within 4-7 business days, and are delivered to your door. You will receive a tracking number to track your shipment.
Import Taxes and Duties
Q: Are import duties and customs taxes included in the product price?
A: No, import duties and customs taxes are not included in the product price. You will need to pay your own import tax and customs duties on delivery of your items.
Q: Who is responsible for paying import duties and customs taxes?
A: Buyers are responsible for any import duties and customs taxes/VAT that may apply. Fedex will email you with a duties and tax invoice OR deliver with a card machine, and you can swipe your card for the fee's on delivery.
Q: How can I find out the import duties and taxes for my country?
A: Please check with your local customs office for information on import duties and taxes applicable to your order OR send us a message for a rough estimate. Generally, based on the commodity codes associated with these products - you can expect to pay about 10% of your invoice value on arrival of your shipment. (rough estimate)